Frequently Asked Questions
Everything you need to know about your Kat The Label experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since our designs range from delicate bralettes to structured corsetry, we recommend measuring your bust and underbust to ensure the perfect fit.
What is your return policy?
We accept returns for store credit or exchange within 30 days of purchase, provided the items are in original condition with all tags and hygiene seals attached. Please note that sale items are final sale.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and chosen shipping method.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific destination.
How should I care for my Kat The Label pieces?
To preserve the delicate lace and intricate details of our garments, we strictly recommend a cold hand wash with mild detergent. Always air dry in the shade and avoid tumble drying or harsh chemicals.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations if the order has not yet been processed by our warehouse. Please contact our support team immediately for assistance.